Self-exclusion

Scope and purpose

The Self-Exclusion Policy provides for voluntary restriction of gambling activity on Ffbet's platform. It supports responsible gaming by enabling you to suspend access for a defined period or permanently, thereby preventing participation in games, bets, and related promotions during the selected term.

Initiating self-exclusion

To commence, you must submit a formal self-exclusion request to our Customer Care team at [email protected] using your registered email address and account username. We will verify your identity in accordance with our KYC policy and apply the exclusion promptly to the relevant account.

Exclusion periods

Eligible durations are six months, nine months, twelve months, or permanent exclusion. The minimum term is six months. The exclusion period starts from the date the request is processed and confirmed in writing.

Effects during exclusion

• Your Ffbet account and any linked accounts will be disabled for the chosen period, preventing login, bets, deposits, and withdrawals.
• You will be ineligible to receive promotional offers or participate in promotions during the exclusion.
• Any active bets will be resolved in accordance with our Terms and Conditions and applicable law; outstanding balances remain subject to standard payment rules.

Linked accounts and environments

Linked accounts include those tied to the same household, devices, payment methods, IP addresses, or shared environments (for example, shared computers in libraries, universities, workplaces). The exclusion applies to all such linked accounts and environments to prevent circumvention.

Reactivation and renewal

On expiry, self-exclusion ends automatically and you may resume use of the Services by attempting to sign in. If you wish to extend the exclusion beyond the initial term, you must submit another self-exclusion request before expiry using the same process.

Limitations and process notes

Requests submitted via live chat will not be actioned. Please route all self-exclusion requests to [email protected] to ensure processing. Ffbet may request additional information to confirm identity and eligibility before applying exclusion.

Data protection

Ffbet will process your personal data in accordance with our Privacy Policy to administer the self-exclusion, retain records for compliance, and prevent fraud. Data will not be used for marketing while the exclusion is in effect unless you consent separately.

Disputes and escalation

If you dispute any aspect of the self-exclusion decision or its application, you may escalate in writing to the Disputes Team in line with our Dispute Resolution Policy. We will respond in accordance with applicable law and our internal procedures.

Additional notes

Responsible gambling resources and support information are available from Ffbet upon request. For general inquiries about self-exclusion, contact [email protected].